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Analyze your customer data and determine how your business is performing on an organizational level with a realtime dashboard.
Compile all your customer support data into one dashboard and obtain a full scope of your business performance. Filter the results by Division, Team or Agent.
Permanence Indicators
Sentiment Scores
Case Status Summary
Agent Activity
MTTR
SLA Performance
Article Contributors
Case Volume
Agent Status
Activity Word Cloud
Include and integrate custom data widgets to understand how your customers and agents feel about a topic at a glance and identify what’s important to your customers. Measure how many cases have been created and closed by an agent, how many activities are within those cases, and how many cases they are currently working on.
Determine how fast your agents first respond to a case, display a breakdown of the events in the knowledge base over the past 14 days, and help your team be aware of any related issues or problems.
