Sentiment Analysis

Gather data from customer responses such as inbound emails and obtain a detailed report on your customer sentiment analysis.

Sentiment Analysis

Provide excellent customer service in today’s competitive landscape. Gain customers, and increase revenue and deliver the best customer experience possible with our out-of-the-box sentiment analysis.

NLP Evaluations

Crisis Management

Increase Case Closure

Increase Customer Loyalty

Improve your crises management and build loyalty

Positive Response 

Passive Response 

Negative Response

Very Negative Response

Sentiment analysis helps you vastly improve your understanding of your customer. If a customer email was flagged as having negative sentiment, you’d know about it right away and would be able to act accordingly. This could mean the difference between keeping or losing a customer. 

A Sentiment Analysis that helps you build customer loyalty

Improve your customer support by being able to decrease case closure times and response times, while knowing how your customer feels, not only adds a level of personability to your support but also increases trust and loyalty. This is crucial as it will provide a better experience and increase customer loyalty.

Focus your energy where it matters; on your customers

Free up your agents from time-consuming, unimportant tasks, and let them focus their energy where it matters. By being able to read the sentiment and know how a customer is feeling within specific emails, we can pinpoint what to tackle, and how to provide the ultimate customer experience.