We unify customer support, success, and experience into one seamless platform to drive customer wellness and reduce costs.
Scorecards give you insight into all parts of your team’s performance.
We compile more than 30 KPI data, combine them, and produce scorecards so you can quickly identify where your team is succeeding and where it is struggling.
This allows you to concentrate on the areas that require the most work.
All Salesforce data is synchronized back into Supportbench allowing you to search, and create workflows, and reports of Salesforce data within your Customer Support Platform.
Imagine your tool that lets agents know that a customer is about to renew on a product they need help with, with full visibility.
No Plugins here, just a seamless experience.
By combining customer service, customer experience, customer success, and third-party native connections into a single straightforward platform, we can reduce the cost of your tech stack up to 75% of what you’re paying now.
Supportbench is the only truly unified platform and not simply a suite of products Frankenstein’d together.