Funnel and view all of your incoming requests from the phone, email, web, even Twitter all into one place.

Create views on incoming data with powerful workflows and make it work for you.

Easily create and store your internal information in a knowledge base and have authors approve that work to the world keeping control of your knowledge.

Agents can quickly search for and link to and create articles from cases.

Keep promises to your customers, by using our advanced service level agreement (SLA) and resolution management to create SLA’s for specific companies, contracts, priorities, assets, or really anything you can think of.

Supportbench can handle them across multiple teams, time zones and report on it with ease.

Reduce your load by having a community where your customers can communicate with one another, manage cases for their company, and view and interact with your knowledge base.

What’s more amazing/unique about Supportbench is that it can scale and grow with you in one pricing model including all the features. Businesses can run Supportbench at an affordable cost per agent and as your agent count goes up, your license cost will increase marginally so you don’t feel the pinch; just pay for what you use.

Get 360 degree views on each customer with a click of a button. Create a custom dashboard for your self using out built in widgets, use our analytics to get more insight into trends and how your teams are performing, or connect to our API's and import the data to your own BI solution.