How ePass Software Teams Proactively Support with Supportbench
Learn how ePass Software empowers its global brand and support teams to align, collaborate, and work more proactively with Supportbench.
Support, reviews, insights
In prior years, ePass Software support teams had relied on legacy tools such as Excel and email for internal communication and task management.
As teams became more integrated during the pandemic, there was a need for a scalable project management tool to run a global enterprise that would help break down silos and boost productivity.
Align global teams with a single Workspace
Streamline communication in one place
Organize documents and SOPs into a global database
Once siloed across multiple tools, ePass Software’s distributed teams now collaborate in single, shared Workspace with Supportbench. This has enabled ePass Software to save time on meetings, reporting and sharing, and increase productive teamwork.
Results with Supportbench
on meetings and updates for UK &
Central Europe teams
in time spend on report building & sharing
in improved teamwork
Our customer satisfaction rating is 98.8% which is the highest customer service rating I have ever seen while working on support teams and would not be possible without Supportbench.
Ben Erickson | Technical Support Manager | ePass Software