Customer Case Story

How ePass Software Teams Proactively Support with Supportbench​

Learn how ePass Software empowers its global brand and support teams to align, collaborate, and work more proactively with Supportbench.

Industry

Saas

Employees:

100+

Use Cases:

Support, reviews, insights

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    Challenge

    In prior years, ePass Software support teams had relied on legacy tools such as Excel and email for internal communication and task management.

    As teams became more integrated during the pandemic, there was a need for a scalable project management tool to run a global enterprise that would help break down silos and boost productivity.

    Solution

    Align global teams with a single Workspace
    Streamline communication in one place
    Organize documents and SOPs into a global database

    Outcome

    Once siloed across multiple tools, ePass Software’s distributed teams now collaborate in single, shared Workspace with Supportbench. This has enabled ePass Software to save time on meetings, reporting and sharing, and increase productive teamwork.

    Results with Supportbench

    8+ hours
    saved weekly.

    on meetings and updates for UK &
    Central Europe teams

    50%
    decrease.

    in time spend on report building & sharing

    80%
    increase.

    in improved teamwork