Customer Support Articles

Browse our catalog of customer support articles and blogs to learn more about how to deliver a delightful
customer experience.

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Five Benefits of Hiring a Great Internal Help Desk Staff
Five Benefits of Hiring a Great Internal Help Desk Staff

A booming business can equate to an extremely busy office and managing help desk staff can be overwhelming. A business that’s moving forward is definitely a good thing but you...

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4 Ways Customer Data Can Help Improve Your Customer Service
4 Ways Customer Data Can Help Improve Your Customer Service

If you want to serve a community better in your businesses, you have to use all the customer data they provide to help educate them. Customer support has gone through...

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Trends Changing The Businesses Interaction With Customers
Trends Changing The Businesses Interaction With Customers

You have a problem, and you need to know what it is, how to fix it, and where you can find the solution. That simple description is what the self-service...

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6 Strategies for Multi-Channel Customer Support
6 Strategies for Multi-Channel Customer Support

Habits are hard to change, but the speed at which modern businesses are reaching out to their customers is difficult to match. Customers are increasingly used to using the Internet...

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Mastering your customer’s journey
Mastering your customer’s journey

When you’re just getting started building a business, customer service is often the first and smallest thing you need to do. For small or relatively new businesses, listening to how...

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How to Build a High Customer Health Score
How to Build a High Customer Health Score

Modern consumers have become increasingly aware of the number of experiences they need to have before they will purchase. If you want to build your customer health score high, you...

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A quick look at the customer support future
A quick look at the customer support future

Customer support was once confined to in-person, one-on-one interactions. It has come a long way since then, and there is more to come on the horizon. Now, new software promises...

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What does a customer support agent do?
What does a customer support agent do?

Rarely is a role one-note, and a customer support agent is no exception. Customer support agents don’t only provide support. This role is nuanced with various duties and functions that...

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5 ways to use data to improve customer support
5 ways to use data to improve customer support

Customer support has come a long way. Technology has made interactions with customers more accessible and automated to easily improve customer support. With these advancements in technology comes the opportunity...

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Customer service as a competitive advantage
Customer service as a competitive advantage

A company’s competitive advantages are typically their price points or product offerings, but another aspect of the business that has the ability to get a company a significant competitive boost...

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Differences in customer support and customer success
Differences in customer support and customer success

Customer support (or service) and customer success are often used interchangeably. While there are differences between the two, customer support and customer success should work hand in hand to provide...

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8 helpful tools for your customer support team
8 helpful tools for your customer support team

Customer service is crucial to the health of your business, which means the customer support team has a tough job. A good customer support software can streamline the team’s workflow...

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How to write effective knowledge base articles
How to write effective knowledge base articles

With multiple ways for a customer to seek support these days, more and more prefer knowledge base articles and self-service options. In fact, 70% of customers expect self-help options from...

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