Our Blog & Articles

Browse our catalog of Blogs and Articles about how to deliver a delightful
customer experience.

Should your customer support team work remotely?
Should your customer support team work remotely?

In the past few years, there’s been an increase in the number of remote support teams. Support teams that work remotely have been found to result in happier and more...

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What is omnichannel customer support?
What is omnichannel customer support?

Multichannel First, let’s distinguish the difference between multichannel and omnichannel. Customer support has come a long way; people used to only have a single method to contact companies. These days,...

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The Top 6 Qualities of a Customer Support Agent
The Top 6 Qualities of a Customer Support Agent

Providing customer support is not easy – and excelling at the job is even harder. Your support agents are the voice of your brand, multitaskers, and problem solvers all wrapped...

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4 Tips to Improve your Support Team’s Collaboration and Communication
4 Tips to Improve your Support Team’s Collaboration and Communication

Collaboration and clear communication will help your customer support team function like a well-oiled machine. The nature of a customer support rep is not meant to be siloed; it’s not...

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5 Tips to Increase Your Customer Service Team’s Productivity
5 Tips to Increase Your Customer Service Team’s Productivity

While it’s a goal of any team to increase productivity, it’s especially important for customer support teams because increased productivity results in happier agents, which lead to happier customers, and...

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6 Cutting Edge Trends of Customer Service Software
6 Cutting Edge Trends of Customer Service Software

For companies who want to remain competitive and continue tracking consumers, it is important to understand the most recent trends in customer service and utilize software that helps to achieve...

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4 Strategies from Companies That Excel at Customer Service Solutions
4 Strategies from Companies That Excel at Customer Service Solutions

A large number of companies claim to offer outstanding customer service, but the truth is that there are few companies that do. By studying some company models, however, it becomes...

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7 Ways that Innovative Companies Use Help Desk Ticketing Software
7 Ways that Innovative Companies Use Help Desk Ticketing Software

A large number of companies have progressed from being open during only certain hours of the day to being open 24/7. The introduction of the internet has played a substantial...

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5 Strategies for Companies on Managing Multiple Products
5 Strategies for Companies on Managing Multiple Products

An increasing number of companies are beginning to offer several products to consumers with each product maintained and monitored in a very different way. While some companies are able to...

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3 Benefits That Companies Gain from a Seamless Experience
3 Benefits That Companies Gain from a Seamless Experience

In today’s competitive business culture, there is a great risk that if a company handles a customer poorly even once that the customer will obtain the services of a competitor....

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5 Ways Salesforce Can Help Your Company
5 Ways Salesforce Can Help Your Company

Salesforce is the largest and most popular customer relationship management software. While some companies only recognize a few advantages of implementing customer relationship management software, other companies recognize a substantial...

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How Automation Fuels Customer Service Growth
How Automation Fuels Customer Service Growth

Many companies in a variety of fields have begun to value of automation. As the graph below shows, there are four types of automation services including sales force automation, marketing...

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7 Ways to Strengthen Your Company’s Internal Communication
7 Ways to Strengthen Your Company’s Internal Communication

Data sets have fueled companies in improving a number of operational areas. One of the largest advantages that companies have found analysis of data sets provide is improving internal communications....

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