Our Blog & Articles
Browse our catalog of Blogs and Articles about how to deliver a delightful
customer experience.
6 Strategies for Implementing Multi-Channel Customer Support
Habits are hard to change, but the speed at which modern businesses are reaching out to their customers is difficult to match. Customers are increasingly used to using the Internet...
Read moreMastering your customer’s journey
When you’re just getting started building a business, customer service is often the first and smallest thing you need to do. For small or relatively new businesses, listening to how...
Read moreHow to Build a High Customer Health Score
Modern consumers have become increasingly aware of the number of experiences they need to have before they will purchase. If you want to build your customer health score high, you...
Read moreThe future of customer support
Customer support was once confined to in-person, one-on-one interactions. It has come a long way since then, and there is more to come on the horizon. With the advent of...
Read moreWhat does a customer support agent do?
Rarely is a role one-note, and a customer support agent is no exception. Customer support agents don’t only provide support. This role is nuanced with various duties and functions that...
Read more5 ways to use data to improve customer support
Customer support has come a long way. Technology has made interactions with customers more accessible and automated. With these advancements in technology comes the opportunity to gather information that helps...
Read moreCustomer service as a competitive advantage
A company’s competitive advantages are typically their price points or product offerings, but another aspect of the business that has the ability to get a company a significant competitive boost...
Read moreThe difference between customer support and customer success
Customer support (or service) and customer success are often used interchangeably. While there are differences between the two, customer support and customer success should work hand in hand to provide...
Read more8 helpful tools for your customer support team
Customer service is crucial to the health of your business, which means support agents have a tough job. A good customer support software can streamline the team’s workflow and processes...
Read moreHow to write effective knowledge base articles
With multiple ways for a customer to seek support these days, more and more prefer self-service options. In fact, 70% of customers expect self-help options from a company when they...
Read more6 customer service tips that increase sales
Customer service has changed drastically over the past few years. With so many different ways for a customer to interact with a brand, and social media to amplify those experiences,...
Read more7 tips for dealing with angry customers
The reality of customer service is that not all of your customers will be happy all the time. An unavoidable aspect of a customer support role is dealing with angry...
Read moreTop 10 quotes on customer service from industry leaders
Every company has a different approach to customer service. While there isn’t just one way to provide stellar support, the end result is always the same: happy and satisfied customers....
Read more