Our Blog & Articles

Browse our catalog of Blogs and Articles about how to deliver a delightful
customer experience.

6 Strategies for Implementing Multi-Channel Customer Support
6 Strategies for Implementing Multi-Channel Customer Support

Habits are hard to change, but the speed at which modern businesses are reaching out to their customers is difficult to match. Customers are increasingly used to using the Internet...

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Mastering your customer’s journey
Mastering your customer’s journey

When you’re just getting started building a business, customer service is often the first and smallest thing you need to do. For small or relatively new businesses, listening to how...

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How to Build a High Customer Health Score
How to Build a High Customer Health Score

Modern consumers have become increasingly aware of the number of experiences they need to have before they will purchase. If you want to build your customer health score high, you...

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The future of customer support
The future of customer support

Customer support was once confined to in-person, one-on-one interactions. It has come a long way since then, and there is more to come on the horizon. With the advent of...

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What does a customer support agent do?
What does a customer support agent do?

Rarely is a role one-note, and a customer support agent is no exception. Customer support agents don’t only provide support. This role is nuanced with various duties and functions that...

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5 ways to use data to improve customer support
5 ways to use data to improve customer support

Customer support has come a long way. Technology has made interactions with customers more accessible and automated. With these advancements in technology comes the opportunity to gather information that helps...

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Customer service as a competitive advantage
Customer service as a competitive advantage

A company’s competitive advantages are typically their price points or product offerings, but another aspect of the business that has the ability to get a company a significant competitive boost...

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The difference between customer support and customer success
The difference between customer support and customer success

Customer support (or service) and customer success are often used interchangeably. While there are differences between the two, customer support and customer success should work hand in hand to provide...

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8 helpful tools for your customer support team
8 helpful tools for your customer support team

Customer service is crucial to the health of your business, which means support agents have a tough job. A good customer support software can streamline the team’s workflow and processes...

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How to write effective knowledge base articles
How to write effective knowledge base articles

With multiple ways for a customer to seek support these days, more and more prefer self-service options. In fact, 70% of customers expect self-help options from a company when they...

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6 customer service tips that increase sales
6 customer service tips that increase sales

Customer service has changed drastically over the past few years. With so many different ways for a customer to interact with a brand, and social media to amplify those experiences,...

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7 tips for dealing with angry customers
7 tips for dealing with angry customers

The reality of customer service is that not all of your customers will be happy all the time. An unavoidable aspect of a customer support role is dealing with angry...

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Top 10 quotes on customer service from industry leaders
Top 10 quotes on customer service from industry leaders

Every company has a different approach to customer service. While there isn’t just one way to provide stellar support, the end result is always the same: happy and satisfied customers....

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