Customer Support Articles
Browse our catalog of customer support articles and blogs to learn more about how to deliver a delightful
customer experience.
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5 Ways Your Customer Support Software Is Stopping You From Being Customer First
To achieve success in 2022, you must bring customers to the front of your B2B business. But that may not be possible when your customer support software holds you back...
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Recurring Revenue Is Changing How Companies See and Invest in Customer Support
Businesses are evolving and becoming more challenging every day, but so is their competition. Customer support is one of the key factors determining a company’s success. So, providing your customers...
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How Logistics Companies Drive Better Vendor Relationships with Case Management Systems?
Logistical companies want strong vendor relationships to improve their overall operations, and they can do so by using a case management system. However, it can be challenging for your team...
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How Can Utility Companies Optimize Vendor Relationships Use a Ticketing System?
Utility companies have to deal with various factors to ensure that their customers get all of their essential utilities without any issues. They are constantly working with regulators and managing...
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How Energy Companies Can Optimize Vendor Relationships Using a Ticketing System
As the need for power grows, so does the demand for companies that can provide it. Generating power is a capital-intensive industry, meaning that smaller players have a harder time...
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Phone Support: Dated, yet still in its prime
Phone support is still considered one of the best ways to get help In today’s world, when things go awry, it’s like a wreck on the highway in the fast...
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Chat and Email Support: Improving as fast as their response times
Chat support has grown immensely with no sign of stopping Over the last decade, the technology surrounding chat support has become incredibly widespread. Companies all over the world are using...
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How Can Your Support Team Collaborate On Product Roadmaps
Product roadmaps are visual representations showcasing the company’s product’s growth and progress. They are invaluable to companies during product development and product evolution. But how exactly are product roadmaps valuable...
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How to Measure Your Customer Support Success
There’s only one way to ensure progress, and that is through evaluation of your customer support success. If you aren’t actively and continuously measuring your company, you cannot claim to...
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How to Ensure That Your Customer Service Chatbots Meet Customers’ Expectations: 5 Tips and Considerations
Keeping up with your customers’ demand gets tougher without automations such as customer service chatbots. As your business starts to grow, without the right tools, your customer service can suffer....
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Why Is Frontline Support Important to Drive Sales?
You may think that customers are the backbone of your business, and you’d be right. But you’re forgetting the frontline support, the people who make your customers satisfied with their...
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How B2B start-ups should approach customer support
Delivering customer support, particularly for B2B start-ups, is an incredibly difficult thing to get right and implement well. Supporting customers is vastly different in the B2C than it is in...
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What Are the Benefits of Active Listening?
Active listening can help you become a better listener at your workplace. It is especially crucial for people in the customer support field. The objective of active listening is to...
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