Customer Support Articles

Browse our catalog of customer support articles and blogs to learn more about how to deliver a delightful
customer experience.

Subscribe to our customer support articles & blogs to keep up to date with customer service updates

5 Ways Your Customer Support Software Is Stopping You From Being Customer First
5 Ways Your Customer Support Software Is Stopping You From Being Customer First

To achieve success in 2022, you must bring customers to the front of your B2B business. But that may not be possible when your customer support software holds you back...

Read more
Recurring Revenue Is Changing How Companies See and Invest in Customer Support
Recurring Revenue Is Changing How Companies See and Invest in Customer Support

Businesses are evolving and becoming more challenging every day, but so is their competition. Customer support is one of the key factors determining a company’s success. So, providing your customers...

Read more
How Logistics Companies Drive Better Vendor Relationships with Case Management Systems?
How Logistics Companies Drive Better Vendor Relationships with Case Management Systems?

Logistical companies want strong vendor relationships to improve their overall operations, and they can do so by using a case management system. However, it can be challenging for your team...

Read more
How Can Utility Companies Optimize Vendor Relationships Use a Ticketing System?
How Can Utility Companies Optimize Vendor Relationships Use a Ticketing System?

Utility companies have to deal with various factors to ensure that their customers get all of their essential utilities without any issues. They are constantly working with regulators and managing...

Read more
How Energy Companies Can Optimize Vendor Relationships Using a Ticketing System
How Energy Companies Can Optimize Vendor Relationships Using a Ticketing System

As the need for power grows, so does the demand for companies that can provide it. Generating power is a capital-intensive industry, meaning that smaller players have a harder time...

Read more
Phone Support: Dated, yet still in its prime
Phone Support: Dated, yet still in its prime

Phone support is still considered one of the best ways to get help In today’s world, when things go awry, it’s like a wreck on the highway in the fast...

Read more
Chat and Email Support: Improving as fast as their response times
Chat and Email Support: Improving as fast as their response times

Chat support has grown immensely with no sign of stopping Over the last decade, the technology surrounding chat support has become incredibly widespread. Companies all over the world are using...

Read more
How Can Your Support Team Collaborate On Product Roadmaps
How Can Your Support Team Collaborate On Product Roadmaps

Product roadmaps are visual representations showcasing the company’s product’s growth and progress. They are invaluable to companies during product development and product evolution. But how exactly are product roadmaps valuable...

Read more
How to Measure Your Customer Support Success
How to Measure Your Customer Support Success

There’s only one way to ensure progress, and that is through evaluation of your customer support success. If you aren’t actively and continuously measuring your company, you cannot claim to...

Read more
How to Ensure That Your Customer Service Chatbots Meet Customers’ Expectations: 5 Tips and Considerations
How to Ensure That Your Customer Service Chatbots Meet Customers’ Expectations: 5 Tips and Considerations

Keeping up with your customers’ demand gets tougher without automations such as customer service chatbots. As your business starts to grow, without the right tools, your customer service can suffer....

Read more
Why Is Frontline Support Important to Drive Sales?
Why Is Frontline Support Important to Drive Sales?

You may think that customers are the backbone of your business, and you’d be right. But you’re forgetting the frontline support, the people who make your customers satisfied with their...

Read more
How B2B start-ups should approach customer support
How B2B start-ups should approach customer support

Delivering customer support, particularly for B2B start-ups, is an incredibly difficult thing to get right and implement well. Supporting customers is vastly different in the B2C than it is in...

Read more
What Are the Benefits of Active Listening?
What Are the Benefits of Active Listening?

Active listening can help you become a better listener at your workplace. It is especially crucial for people in the customer support field. The objective of active listening is to...

Read more