Discover a support system that evolves with your business, offering robust features without complexity. Supportbench simplifies your processes, making top-tier customer service achievable and affordable.
You need to make sure that your software:
1. Can support volume now and in the future
2. Have the features you need to work
3. Has the integrations you need
Scaling is about the ability to be Agile
In order to give customers a truly personalized experience, you need the right tools in place. Having the right tool means you know:
1. Your customers past
2. What your customers are doing now
3. Predicting what your customers will do
Achieve total visibility by utilizing an all-in-one platform.
Being Proactive is about having the right tools in place to give you insight into what's happening with your customers at a glace.
1. Find and stop potential escalations
2. Gather sentiment and emotions from customers
3. Automate response times based on previous histories
4. Finding customers that may in trouble with health scoring
A Proactive team is always on the attack to do better for the customer.
Measuring success is about knowing 3 things:
1. What your team is doing
2. What your customer is doing
3. Where you are failing
Doing better is about measuring everything, and picking what’s important.
Your brand and your customer relationships are driven from your customer support teams. Feedback loops are critical in fueling growth and innovation to:
1. Product and services
2. Sales
3. Marketing
Leveraging your customer support team is like throwing gasoline to your growth engine.
We know supporting products are complex, that's why we built one complete app to support all your customers.
We understand your need to provide fast business critical support to your customers, we make it seamless with 99.9% uptime.
Your customer retention is our top priority. Gain full visibility with our customer insights and make being proactive a snap.
Take control with full visibility of your customers and agents
REPLACES:Zendesk, Freshdesk, Oraclecx
Build a solid support team to transform your business from a cost pit to a profit center.
REPLACES:Zendesk, Freshdesk, Oraclecx
Support your organization with the full power of customer intelligence and predictive modeling.
REPLACES:Zendesk, Freshdesk, Oraclecx
Provide a seamless customer experience across multiple channels.
REPLACES:Zendesk, Freshdesk, Oraclecx
Let’s keep the high cost of support behind us. No more inefficiency costs. No more lack of visibility.
REPLACES:Zendesk, Freshdesk, Oraclecx
Accelerate email communication by organizing and prioritizing with an Outlook view.
Streamline case resolution and improve efficiency with the right assistance.
Improve customer satisfaction by setting targeted response times for incoming workflows.
Efficiently resolve cases and boost productivity with the right support.
Ensure customer satisfaction by keeping them informed and in control.
Caitlyn Langston
Chief Technology Officer
Supportbench is amazing in how it gets things done compared to other success and case executives arrangements I’ve used and IMO incomparably superior when it comes to resolving end-user difficulties.
Jonathan Pasquel
Personnel Manager
Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.
Hugh Dauterman
Data Operations Director
Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.
Jeanette Gillon
MIS Director
My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.
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